Jio Prime Membership Amount Not Credited

I wanted to recharge my jio number with rs.309 using jio money after installing but money didnot come into my account after trying so much.number is 7003XX2367. Kindly tell me the reason before I escalate my complaint with respective regulator.

Regards
souviknagchowdhury@gmail.

I m so Disturbed from 15-04-17 why my all service bared I already done my recharge 99+309 15-04-17 payment success but recharge not done transaction I’d is 65175490574 order no is 3088911451 i complite my recharge by the paytm and I second recharge 309 RS 19-04-17 from the retailor shop that was not complite Now jio code RS :RECHARGE SUCCESS AND CONFIRM. Number:7906193630 Amt:309 TR-ID = BR00005EHR0K Rohan Pal the second recharge was not complited and now my all Jio services barred so please help me this is my official no

Regards
rahulraghav817@gmail.

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