Speed Post To, Chief Executive Date: 15/12/2014 KENT RO SYSTEM LTD., Regd. Office: H-35, South Extension, Part-1, New Delhi-110049 Order No.: 121300598 (Booked thru customer care toll free no-18001001000) Invoice No: S13 13001148 Book No: S13-0023 Date: 14/11/2014 Item Purchased: KENT PEARL WATER PURIFIER (CODE-1051) S/N: KR130907242 Sub.: Final Reminder cum legal notice Dear Sir, As per above details, a KENT PEARL WATER PURIFIER was installed at my flat on date 15/11/2014. It is observed (since installed) that the functioning of the installed purifier is not like a normal product. It always stops to work .I did my level best efforts to repair/rectify the purifier thrugh calls to customer care-0120466xxx & thrugh emails at service@kent.co.in . On my requests, technicians were deputed to rectify the defect yet the purifier stop to work after its rectification (30 days). Most of the parts has been replaced (free replacement of parts & replacement of the parts on cash payment basis i.e. vide receipt no-500182 date 20/10/2014,Rs.800/- in cash was paid to you for replacement of both the filters), yet its deficiency has not been removed. Though I called many times, yet all service/repairing records have not been maintained. However, the requests which were sent by emails are available with my email ID (ashok_naini@yahoo.com) is as under:- s.no. DATE By COPY AVAILABLE COMPLAIN NO. 1 06/07/2014 Email YES N/A 2 10/07/2014 –do– YES 501175353 3 05/08/2014 –do– YES 501209914 4 07/10/2014 –do– YES 501298046 5 18/10/2014 –do– YES 14A271590 For more: you may kindly see repairing/ replacement of parts / service / rectification record maintained by the service provider with reference to S/N: KR130907242 (KENT PEARL). In spite of my all efforts, the deficiency of the purifier is still exiting in the machine. Present status of the purifier is that it not in working condition (for more than 45 days). It is lying dead at my flat. The purifier is so defective that it cannot be repaired / rectified. That’s why; I will not further approach for its repairing. Replacement is the only option for the installed defective purifier. Therefore I sent a letter thru Speed post (date: 21/10/2014) for replacement of the defective purifier. No reply from your side. Further, I sent a reminder thru speed post on date 10/11/2014. No reply from your side. Hence, I am approaching Regd. Office of KENT for its replacement and hope to hear from your side within 10 days after receipt of this letter. Otherwise I will buy a new water purifier for my use and will be enforced to file a consumer complain before Hon’ble District CONSUMER DISPUTES REDRESSAL FORUM and will pray that the Hon’ble Forum may be pleased to direct you to pay costs of complaint. Kindly treat this request as a final communication between a Consumer & Brand with hope to settle the case in due course…..WITH HOPE …..Thanking you. Yours faithfully FL
Replacement of defective product.
Email Id: ashok_naini@yahoo