Lanco Solar Energy – Performance Issues

Core center Consumer online Resource & Empowerment Center (supported by : Ministry of Consumer Affairs, Govt. of India) Sir, I purchased a 1KW solar power generation unit at the cost of Rs.100,000.00 , through ANERT scheme , from M/s Lanco Solar Energy Pvt Ltd., Plot.No,404-405, Phase lll, Udyog Vihar, Gurgaon 122016, Haryana, India, Tel.964 591 5764,Email lkpl@lancogroup.com through their local service provider Ecomate Energy solution, Perumbavoor ecomateenergy@gmail.com, Tel.0484-311 9xxxx,mob944 660 7xxx Date of commissioning was 13/09/2013. I have the following problems: From the month of installation the unit started giving problem. Recently,on 30th September the unit stopped functioning and we Informed the same to Ecomate. No action has been taken. On sixth I send an email complaint to Lanco . Next day I telephoned them(James Rousseau mob.8754339xxx) and they said that instruction has been given to Ecomate to replace the unit. When I contacted Ecomate , they said that they don’t have any spare. I asked Ecomate that when they are expecting to replace the defective unit? They have no specific answer. Sir, this is not the first time. A list of shut down dates of this unit is attached for your reference. Sir, Please instruct them to provide proper care ; if not let them take it back and refund the amount Rs.100,000.00 with bank interest. I fed up with these companies. They are not trustworthy and honest. Expecting your soonest positive action With kind regards M.A.Kuriakose, Moolayil house Mekkadampu.P.O, Muvattupuzha Tel. 0485-22 07628, 85xxx 07xxx aljeelkwt@gmail.com (anert ref: SRP/292/000516)

1) The company has to replace the defective unit immediately 2) In future if such situation arise, at what reasonable time duration they need to re-fix the problem ? They have to inform me this by email ( to aljeelkwt@gmail.com) 3) failing to refix the problem within the agreed period may be considered as breach of trust and suitable fines will be levied from the service provider/supplier 4) If the company is not willing to perform their obligation (by warranty executed by them), they can remove the unit and refund the amount I paid with bank interest.

Email Id: aljeelkwt@gmail.

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