Lic housing finance – delay in providing documents

we have a loan account with lic housing finance ltd at kamachcha branch, varanasi, having loan account number 13505005944 in joint names of my brother & mother, mr. waseem hashmat & mrs. kishwar bano respectively, since year 2009. on 2nd january 2014, we demanded for xerox copies of title deed & approved house map of our own house, originally submitted with lic hfl since sanction of the said loan. and for the purpose they charged us with two separate fees each of rs. 1124/-, one for providing xerox copy of documents (i. e., title deed, approved house map, map approval receipt & copy of any other paper submitted in original) & the other for providing list of documents they have *(scanned copies of fee receipts are also attached herewith for reference) since then we have visited approximately 6 to 7 times in their office for delivery of the same but each time in vain because of failure to deliver the full and total set of documents by their regional office of lucknow. this is a serious case of customer harassment & service performance failure on part of lic hfl though they charged heavily for the same. so, the matter should be looked upon very critically.
we just want full & good quality xerox copies of all the documents that constitute: 1. xerox copy of title deed (both sides of each page). 2. full chart paper sized xerox copy of approved house map with map approval receipt. 3. xerox copy of any other document submitted along; like yellow card etc. 4. and most importantly, a letter containing the list of all the original documents submitted with them, on company’s permissible letter head duly signed by the appropriate authority. we do not have any personal grudge with any one, but since three and half months have already elapsed & also they have charged around rs. 2248/- for mere two paper requests, they must provide good and meaningful solution by delivery of the same immediately lest its too late.

Complainant Information
name- azeemvaranasi e-mail azeem.hashmat@sbi

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.