LIC Policy Bonus & other dues not paid

I would like to inform you that my father Giriraj Prashad has taken a policy with LIC in 1978. The policy # is 24729904. The policy got matured after 25 years e.g. in 2003, my father has submitted the policy bond with required docs many times but the same was sent back to us without any reasoning & claim settlement. The policy was done for sum assured of Rs. 10000. As per policy terms & condition, we have received 10 % of the sum assured after every 5 years e..g we have received Rs. 1000 X 5= Rs. 10000 before 2003. Post this period, we have not received any amount from their end, I have submitted the docs in Gurgaon branch (branch code 122) today also, but after submitting they are coming up with different excuses which is not mentioned in policy bond. Post submission of docs in LIC branch code 122 today, got a call that the bonus & balance amount with interest will be paid once the policyholder will be of 80 years of age which is not mentioned in policy bond.

I don’t know which circular they are referring internally which I cannot believe as circulars are subject to changes, This is really bad that our hard earned money is not paid even after policy maturity. The same is also reflecting in their records in system & with customer care. Therefore we need the full reversal of the balance amount, with bonus & with interest for last 11 years. I would like to take up the case with them & help us to get the claim settled. Per LIC record, aprox. Rs. 18000 is showing as bonus, but the same bonus amount was in 2003 also, after so many years, no payment & interest has been paid. Therefore request you to help us to get our due bonus with interest asap.

Regards
gupta_gm@rediffmail.

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