MakeMyTrip Flight Ticket Cancellation Without Intimation

I booked return tickets for 5 passengers from Delhi to Mumbai in January this year. I cancelled Mumbai to Delhi out of this due to change in plan, but Delhi to Mumbai flights were confirmed by MakemyTrip (I also got a mail from them for confirmation). But on the day of the flight, I was barred from checking in. It was told to me that my Delhi to Mumbai flight was also cancelled and hence I couldn’t board the flight. I had been given no news of this cancellation by the airlines (GoAir) or MakemyTrip. No mail or no message, neither refund. Hence I had no news of this cancellation. Since I had plans, I had to book 5 new tickets then and there, costing me huge money in addition to lose of earlier money went in booking.

Financial losses – Had booked return tickets worth Rs. 34114. i cancelled One way, but both way tickets were cancelled without my consent – hence total loss. Also, I had to book new tickets at the airport then and there for 5 people – cost me around Rs. 25000. Harassment – Called them up several times but got no solution. Always, their reply was ‘We’ll check it/ We can’t do anything’. Lost a lot of time and energy and peace. Their number is hardly reachable.

All the money that has been lost by me should be returned including Rs 25000 that I had to spare because of their mistake. For all the pain and tension I and my family went through, I want a compensation of upto 50k. I am attaching alongwith the final and the last ‘confirmed’ tickets that were mailed to me. After this, I received no news from them and hence had no idea about the cancellation until the time of check in.

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