I am really fed up with the service of Maruti Suzuki.

On 1st of May 2016 my T Permit Ertiga car (MH05 BJ 940) had an accident with bike and I parked car at Automative Service center Dombivli.
My car is Ertiga VXI model Petrol+CNG which is T permit.
The chasis no. is 324861 and engine no. is 93931.
The service centre is Automative, Manufactures PVT. LTD. Plot No. B43, Phase I, MIDC, Dombivli, East.
On 3rd May I submitted FIR and relevant document to service center due to delay from Police station end for FIR copy.
Service center executive done inspection of car and gave me Job Card (acknowledgement) wherein damage related all info was written.
In that Job Card executive mentioned the parts which needs to be replaced.
On 4th May claim registration sms I received from Maruti Suzuki and Bajaj Allianz. After that I requested service center to replace parts ASAP. as this is T permit vehicle.
On 7th May when I visited service center I saw my vehicle is still there as it is and no action has been taken from service center.
On 11th May I received call from executive saying that engine of your car is put down as there is bend in apron (which holds engine) due to an accident.
On 14th May I visited service center to check progress then came to know that nothing has done only execuse received that mechanics are on holiday due to which the work is delaying.
On 19th May again I called executive then he told me that still apron work is pending due to shortage of manpower.
on 21st May again I visited service center and found my vehicle in the same condition.
No action has been taken yet so I contacted Mr. Thakre and asked to give my vehicle back as nothing has been done from last 20 days. He asked to meet Mr. Amol who is Manager of Automative service center.
Mr Amol asked Thakre about the status of vehicle and Thakre admitted that delay happened from their end due to shortage of manpower.
When I asked Mr. Amol that normally how much time it takes when workers are available and only front parts needs to be replaced and Apron needs to be repaired. Mr. Amol told me that it takes only 5 days time to do all. Amol assured me that I will get my car back by coming Tuesday (on 24th May) after repairing but I got call on 28th May from Automative to pick up my car. When I reached there I saw the bonnet of car was not in proper condition so I asked executive Pritish Patil about the same then he denied and said that it was not proper at the time of admitting the car in service center. When I asked then he failed to show me photographs. I took my car at home by paying the remaining liability amount. Yesterday on 7th June my car started producing loud noise so I showed the same to nearest garage then came to know that brackets which holds engine were not properly tightened by Automative service centre due to which the bolt fell down and engine started loud noise.
The delay is happened from service center end and they also didn’t show me damaged apron before put down the engine. Considering Amol’s word Automative Service center delayed to give my car back by 15 days.
Every day I earn 2500 Rs from my T permit Ertiga and due to that 15 days delay I lost around Rs 37500.
My first concern is, it was not major accident then I don’t know from where apron damaged.
My second concern is when there were short of man power then service center would have told me the same earlier.
Now I want Maruti to reimburse my losses of 15 days as service center was authorized by them.
I have raised this issue to Maruti under CRM:0297000003741 and I contacted Mr. Nilesh Khot who is regional manager of Maruti Suzuki regarding this issue. Mr. Khot assured me that he will look in to the same but not receiving reply from him now.

Please help me and ask Maruti to reimburse my loss of Rs37500.

Regards,
Ganesh Adawade