Metro Shoes – Grievance Not Addressed

To
The General Manager
Metro Shoes

Dear Sir
Subject: Grievance Complaint

This is to bring to your notice my grievance regarding the poor quality of shoes I purchased from your outlet.
I purchased shoes of lee cooper brand from your showroom in sector 17 Chandigarh.
In few month the shape of the shoes started to destrot much to my surprise.

I brought this to the notice of sector 17 dealer. He on seeing them validated my concern but game me just an additional pad to be kept under my foot.
After 1-2 months the shoes completely went out of shape. Side by side I developed a pain n my foot whose cause was not know to me. I consulted a Physiothrapist and much to my surprise the Doctor diagonised the bad shape of shoes as root cause for my pain. I again went to the dealer in sector 17 and they again validated my concern and kept shoes for about 15 days. After bringing the shoes at home and using them for a day or two the distorted shape again surfaced back.
I am will sincere request writing you to address my concern on a serious not. The same can be either to permanently correct the shape or provide for a replacement. I and my family are a regular customer of metro and have had many purchases. This is the only purchase in which we had a bad experience.
Hoping to hear from you soon.
Thanking you

Shashank Aggarwal
Sr Manager
Manindra and Mahindra

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