I have bought Micromax A66 mobile . Within 1 month i have started facing issue with the phone . I have reported issue’s with Mic on Phone . They gave me a time frame of 3 hrs to get that fixed . When I went to take my phone back , they handed over the Phone stating that phone is fixed . However when i checked the phone it was still not working . I had to go back again for the same issue . Then they promised me that my phone will be fixed by i have to wait for a day . I went next day for taking my phone, again they gave me my phone stating its been fixed however this time it was even worse ,at the first place phone was no turning on but after waiting for 45 minutes they got the phone to turn on but then the touch was not working at all . They again asked me to leave the phone for getting that checked and repaired and asked me to come after two days . When i went after 2 days they informed that the whole touch needs to be replaced as touch panel has gone bad and asked me to wait for 6 days as touch is not available with them . I had no other option but to wait , I went after 8 days instead of 6 they again asked me to wait for another 8 days and when i went after 8 days again they again asked me for more time . I choose to get my phone back without getting repaired but they told me that i cannot get my Phone not before tomorrow . When my mother visited the service center they gave her a broken phone with no power button and when my mother asked about the power button Akhil who is a manager there said that they dont have it right now and if we need to get that we will have to come after a day . In the mean time they have closed the Job sheet # N03071905149555218 updating that the Phone has been fixed .

First of all i want a brand new Phone because my phone was working fine except the mic but later they handed me unprepared phone with broken power button . How can i be sure that anything else in the Phone is not broken . Monitory compensation for what i had to face for transportation and for loss i had to bear because of this broken Phone .

Complainant Information
name- bhargabhi e-mail meinkampf8@hotmail.