The company have technical issues more than a month in my area(green field Colony, faridabad 121002) and they admit it. During that period i got very poor services, i made many complaints about speed related. MTS In reply of that they said they have some technical issues in that particular area and they have no updates about resolution time. this were happen more than a month and still going on. Then i asked them for bill wavier of Nov-dec month. they asked me to send a request through email to customercare@MTSIndia.in. i wrote first mail about this on 19th Dec 2014 after bill generation. Besides resolving issue the executive give me suggestion to convert on prepaid or opt lower plan. They ask me to pay full bill only for an active connection, they are not bothered about services. They always send my feedback to concern team but this team never contact me. My due date of bill payment is 3rd Jan 2015. i informed them many times but they do not resolve the bill related issue. The executive also raised a connection cancellation request(1183424) without my permission.

Full bill waiver of the month of Nov-Dec,Dec-Jan and until the problem resolved. (These are the month in which i suffered form internet speed and connectivity.) Cost of my time spending in writing mails to them.

Email Id: ashishvats1985@yahoo