MTS – Sistema Shyam Teleservices – Broadband Dongle

The President
Barasat District Consumer Dispute Redressal Forum
24 Parganas (North)
2 No. Barrackpore Road, Maya Bhavan (1st. Floor)
PO: Nabapally,
Barasat (WB)

Dear Sir, Date: 15.06.2017

Sub.: Complaint against Sistema Shyam TeleServices Limited (MTS brand)

I purchased a MTS Wi-Fi Dongle (no. 864XX46932) from Shree Radha Vallabh Distributors of 6A, Raja Subodh Mullick Squire, 2nd. Floor, Room no. (S) 207, Kolkata-700013 vides enclosed Cash Memo no. 14157 on 27.04.16. At the time of purchase of the aforesaid Dongle I submitted Xerox copy of my Voter Card and Pan Card as per Govt. regulations.

I have noticed from my Account Profile of the aforesaid MTS Dongle (no. 8648XX6932) that my address is indicated as “ayma Para, , , , Khasjalalsi, Park, Panchla, Howrah, Howrah, 711411”, which is not all correct and the said Dongle was activated on 17.04.2016 (10 days before my purchase of the Dongle from Shree Radha Vallabh Distributors). When I contacted MTS Customer Care they also confirmed me that my Dongle is registered on the name of Mrs. Anita Das of Panchla, Howrah (whom I do not know), which means, till date I am using the MTS Dongle (no 8648046932) of Mrs. Anita Das. I am sure somebody else (may be some criminal or any terrorist or any irresponsible/ antisocial person) is using my MTS Dongle as Mr. Subhamoy Pal with my documents. This is highly alarming cyber offence and not at all acceptable to me. Moreover I have surprisingly noticed that in my Account Profile my name, my alternative contact number, my e-mail ID are correct. I am enclosing Xerox copy of MTS Customer Care Reply and my Account Profile for your kind perusal.

In view of the above I apprehend MTS and Shree Radha Vallabh Distributors are involved in a major cyber conspiracy and cheating of customer like me. I requested MTS Customer Care and MTS Appellate (Kolkata) several times to correct my Account Profile as per my documents submitted and register the Dongle at my name, otherwise MTS should refund the cost of my Dongle along with my harassment charge of equal amount. But till date they have done nothing and always giving me confused reply to avoid my complaint. I have filed a GD against MTS and Shree Radha Vallabh Distributors at Belghoria Police Station on 14.06.17.

Address and other details of Sistema Shyam TeleServices Limited (MTS brand)

Sistema Shyam TeleServices Limited

PS Srijan Tech Park,
9th Floor, DN-52, Sector V,
Salt Lake City, Kolkata,
West Bengal – 700091

Voice Care No.
199 (Toll free from MTS) or 9143155155

Data Care No.

199 (Toll free from MTS) or 9143955955
Toll free – 1800 2081 955

E-Mail : customercare@mtsindia.

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