Packers Movers – Damage car causing dent bonnet

I had sent household items through the movers from Dibrugarh on April 9. The items were not delivered to my home address. The transporter kept the car at hia house and drove it around 1240 kms and also caused damage including causing a dent in the bonnet and breaking the car antenna. No documents were handed over by the mover to me. Neither any representative was present during loading. It is also to be noted that the company had used container of Tata Motors and the car and other items were transferred to another container at Gurgaon whereas Mr Ashok Bansal had assured to make the delivery in the same container and no shifting of items would be done. Also the car was driven was kept at a private house and was driven for 1240 kms. A dent was caused in the bonnet and the antenna was broken. I was forced to make the payment of Rs 15000 for the car and the car wasn’t delivered to my home. The balance luggage was delivered only after the police intervened and balance payment has been made in cash The firm was also harassing me for making the payment in cash and threatened that luggage won’t be delivered unless I made the full made the full payment in cash and also told me to take back the cheque issued earlier for the car. They also refused to compensate for the damage to the car.

I want compensation of 40000 Rs for driving my car, breaking its parts and the harassment they caused me and for not carrying out proper documentation.

Email Id: rita.deb7@gmail.

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