Hello,
This is Pranoy Sinha (pranoy.sinha1@gmail.com) from Khardah, kolkata -700116, a web developer by profession. My PC is running with WIN XP with SP2. I have purchased a BSNL 3G SIM Card with Teracom data card – model no: LW273 (having speed 7.2 mbps mentioned in the device) on 30/5/2011 from a BSNL exchange here in Barrackpore,24Pgs(N), West Bengal.
Till today (20/8/2011) i am not really getting good service from the provider. Its really frustating using this device. I have called customer care several times – informing them the problem i faced. The details of the Problems are mentioned below:
1. Its not steadily connected – often it disconnects automatically – making you worried all the time. You will neither get peace working in your computer nor get proper speed as they mentioned about upto 7.2 MBPS
2. I have checked the Internet speed using many website like http://www.speedtest.net/ and http://us.mcafee.com/root/speedometer/default.asp. But i have not received that speed that they have assured me during i purchased this. A simple lier they are. This is just to humiliate people and playing dirty games with our hard earned money.
3. I have informed many times to CC by calling them – each time they assured me that the problem will be rectified but no result. Each time these so called trained (basicllay illiterrate with NO Technical Knowledge as yet) assured me that they would pass my case to his senior level and they will get back to me after some time. Please look below how many times i have contacted them – i also mentioned Executive name too with docket number. I have forgot the first docket number as it was made about 2.5 months ago.
Date: 06/6/2011 – Forgot the Docket number.
17/7/2011 – Doc No: G17CD800325
23/7/2011 – Talked to CCE staff named as Mr Subodh Bala
24/7/2011 – Talked to CCE staff named as Mr Dipankar Bera
24/7/2011 – Talked to CCE staff named as Mr Lokenath Saha
20/8/2011 – Talked to CCE staff named as Mr Pardip Pandey
20/8/2011 – Talked to CCE staff named as Mr Bam Dev Mukherjee (another docet is made – H20CD917907)
My contact number:+91 9432842707
BSNL 3G number: 8902465342
Conclusion: As on today i am getting the Error: The PPP link Control was terminated. I have informed them But no result. I don’t know how many times i need to contact them to get this problem resolved.
Suggestion: Pls don’t make us Panic. Our money is hard earned and for this reason we need appropriate service as we are paying for this. Hope authority will look into this asap.