I have purchased the Reliance Netconnect Datacard from the Dealer on 11-Oct-2013 with all the necessary documents submitted. There was about a week delay with mis-communication on the activation process and caused inconvenience. At last the Datacard was active around 20-Oct and in use till 20-Nov. Without any intimation my account was suspended on 28-Nov-2013, and a recharge was accepted without offering a service. When tried to contact the customer care simply they say the account is suspended for no reasons and visit the nearest store and submit the documents again. Without any reasons/communications suspending the account and not providing any reasons on customer care and when the account is suspended why the recharge was accepted. Datacard Number: 9391433929 Transaction Ref Number: 52836521 Receipt Number: AMIR46171241 Payment Date & Time: 30/11/2013 12:30:22 Payment Amount : Rs 173.00

Need to provide the reason for suspending account after a month of active service and Why the recharge was accepted for suspended account. I request a refund of Rs 2000/- (my money spent for this service and walking/talking to the store/customer care) OR re-activate the account immediately with refund of my recharge amount and ensure the future service without any interruptions.

Complainant Information
name- sreedharkumarv