rom: Sukalyan Sarkar Sent: 24 November 2014 15:56 To: ‘dear_customer@contactus.samsung.com‘ Cc: ‘wb-sforum@nic.in’; ‘sabsonic.samsung@gmail.com’; ‘shmumtazuddin@hotmail.com’ Subject: RE: Complain against Hanset model no GT-S7262 Dear Sir, Further I regret to inform you, this is the fourth time the mobile got repaired from your service center and still giving problems. Therefore it is now very hard to use the mobile set anymore. Today I have deposited again the mobile set to your service center at Kolkata with a complaint letter (attached) for their necessary action ! I have already mentioned that I shall not accept such defective mobile set and frustrated as when can get the replacement from Samsung for my use. Hope, as a customer and user of few other products of Samsung I can expect a feedback from you soon. Thanking you, Sukalyan Sarkar M – 9903332xxx Executive Administration Assam Company India Ltd 52 Chowringhee Road Kolkata 700071 From: Sukalyan Sarkar Sent: 21 November 2014 17:53 To: dear_customer@contactus.samsung.com Cc: wb-sforum@nic.in; sabsonic.samsung@gmail.com; shmumtazuddin@hotmail.com Subject: Complain against Hanset model no GT-S7262 Dear Sir, With reference to the trailing mail regarding service of my Samsung Galaxy Star Pro Model No GT –S7262 , I have received the handset after repair on 21.11.2014 as per instruction of service centre head Mr Indrajit Bose from Sabsonic. I have received a confirmation of call from CEO’s office also regarding delivery of the handset as replacement of mother board has been done. Now I have taken the delivery of my handset and I have keeping the same under my observation. If in future if there is any problem occurs regarding my handset it is your responsibility to settle such problem and replace me with a new handset. This is for your information. Thanking You, Yours faithfully Sukalyan Sarkar M – 9903332xxx Executive Administration Assam Company India Ltd 52 Chowringhee Road Kolkata 700071 From: Sukalyan Sarkar Sent: 19 November 2014 16:29 To: ‘dear_customer@contactus.samsung.com’ Cc: ‘wb-sforum@nic.in’; ‘shmumtazuddin@hotmail.com’; ‘sabsonic.samsung@gmail.com’ Subject: Complain against Hanset model no GT-S7262 Dear Sir/Madam I draw your kind attention that I have purchased 1 (One) no. Samsung Galaxy Star Pro Model No GT-S7262 from S H Mumtazudin Times (P) Ltd. On 22.08.14 as per Invoice no A7662 dtd 22.08.14 in the name of Assam Company India Ltd. Model Serial No is RZ1F6IS80GH and IMEI No 354324064549443. Now regarding this I regret to inform you that it has been observed that my handset is continuous giving me problem while using . It is repeatedly showing the problem as Network Busy while using. I have visited thrice to the Samsung Service Centre (Sabsonic – 12 Loudon Street Kolkata 700017). First I have visited on 12th November and they have checked manually and formatted the software insid