Dear Sir, It is around three and a half months that I bought a Samsung Smart Phone ‘Samsung Galaxy Star Pro S-7262, 359794056680700’ from an outlet namely ‘Arora Home Collections, H-14B, Kalkaji Main Road, New Delhi-110019, Ph. No.-26482175, 26226655 ‘ with a bill and I was told that the bill would suffice for availing 1 year warranty on the phone for any problems. The very next day the battery got exhausted in 3 to 4 hours even after 100% charging of the same and even without having made any use of it, be it for a call or for playing music or games, etc. The battery got replaced from your one of your Service Centres namely ‘SRS Telecom Services, Kalkaji, New Delhi’ in around 4 to 5 days from the date of my purchasing the handset. Now to my utter bad luck, some 4 to 5 days back the set got discharged and switched off and subsequent to 100% charging the same, it would not switch on. I mean it attempts to switch on with the initial screen reading ‘Samsung Galaxy Star Pro’ and then the screen reading ‘Samsung’ with a ring around it and it would repeat and the main home screen does not appear. In other words, the handset would not switch on. I happen to take the set to the seller of the set and get the reply that same cannot be replaced. Later the set was taken to the Service Centre (SRS Telecom) on 02.04.2014 and am told that the service would not be free even if it is in warranty because of issues like the phone being routed or not official or so of which I am not aware. Having spoken to SRS Telecom (Service Centre) the charges told to me for the service is around Rs. 3000/-. Subsequent to telecon had with a Samsung official being connected with from the Samsung call centre, I was told that Samsung is helpless in this case. Let me be very precise.

I am a layman buyer of a Samsung phone and during the purchase I was just told that the phone has a warranty of 1 year for any issues with it. I was not even told to refrain from downloading anything from the play store or so or from any untrusted site resulting to which if the phone stops working, Samsung will not service the phone for free in the warranty period. Now, although I have not done any such downloads which my fellow people using Samsung phones are doing without having a problem in their handset, why should I suffer. I understand that my phone is under warranty and I expect Samsung to get the same corrected for free. It cost me Rs. 6800/- and it is just 3 and a ½ months now and the phone is useless to me until it gets corrected. I am not in a position to buy another phone or spend some money in this phone. I am without a phone for the last 4 days and facing a lot of problems. Please intervene into the case for further needful. I need my phone get corrected/replaced without any further hassles. Please feel free to respond to my personal mail ID ‘chsanjay.del@gmail.com’ on priority. Best regards, Sanjay Chakraborty Mob-9289767042 Merino Industries Limited Kirti Nagar, New Delhi

Regards
chsanjay.del@gmail.com