Dear Sir / Ma’am, I purchased Samsung washing machine model no. WF8754CPG on 30 July 2010 for Rs 29,800. Recently, I had been facing issues with the machine and hence I informed Samsung service centre. My machine is at Samsung workshop as I was told the drum need too be replaced and expenses would be in range of Rs 4000 to Rs 5000. Yesterday, I got a call from the service centre informing me that part for my machine is unavailable and cannot be procured due to reasons best known to them. Now, Samsung service centre is saying machine cannot be fixed due to aforementioned reason and are offering me a refund of Rs 15,100 only. Firstly, I am really surprised that Samsung is selling products that they are unable to fix. Secondly, if I want to purchase a front loading 7.5 kg with similar features it will set me back by at least 30 – 35 thousand rupees. I cannot buy a new washing machine. I am very disappointed and no longer have faith in Samsung brand.

I want samsung to repair my machine or provide me a new machine at a subsidized rate.

Email Id: ad.11@outlook