SBI – atm debited money but did not dispensed cash

i used my sbi atm to dispense cash from an pnb atm jia sarai lucknow. but they debited 3000 rs from my account but did not dispensed cash. again i had entered the same amount of 3000 and the cash was dispensed. so on the whole they debited 6000 rs and dispensed only 3000 rs.

i tried to contact them at there toll free number 180011211 but they refused to file my complaint and said that there is some technical problem thats why they are not able to do so. i live outside my hometown and thats why rs 3000 is big money for me. please help me out my account no is 32523203169.this incident took on 2 dec 2013 and today is 8 dec. i have hardly any money to even eat.

want my 3000 rs to be credited back to my account.

Complainant Information
name- acchhy

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