Shubh Jewelers Not Replacing Gold Chain

I purchased one gold chain from Shubh Jewelers vide invoice# SEB/CM/13119 dated 08 Oct 2009. It developed some manufacturing defects, which was accepted by their staff during my visit for complaint on 21 jan 2015. They told me that they will send it to their factory for repair and issued me acknowledgement (CCAF No. SEB141564 dated 21 Jan 2015)

Though they promised to deliver repaired/ replacement unit by 15 Feb 2015, but till time they have neither returned not sent any intimation for this. Even though i spoke to them on two occasions, but they gave no firm response on this. Rather they insisted that I should take the basic Gold Value and do away with the 22% making charges taken by them. If I want replacement, they want me to pay making charges again in spite of accepting that problem is a manufacturing/ design issue

Kindly Help me in getting the repalcement chain or refund of gold charges + making charges charges by them. (total amount as per current Gold rate is around 45000 – 50000 rupees). Warm Regards

Email Id: tmalik.delhi@gmail.

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