Snapdeal – Wrong Order Size Shipped

I have purchase a shoe through snapdeal vide order no. 2966674870 on 30.09.14. After received the same I have request to snapdeal helpdesk on 16.10.2014 (help@snapdeal.com) through mail to change my shoe at size 9 instead of size 8, due to the order size is not fit in my leg. On 19.10.2014 they have informed to me they are working in my request and lodge a complain which no. is 10500965. After few days they have collected my shoe for change purpose vide pickup no. 128615937632. On 22.10.2014 they have informed to me my refund amount reflected in Snapdeal Cash account within 24 hours against the above mentioned complain. On 23.10.2014 they have confirmed the above mail. After non received of my money within 24 hours I have informed to them on 24.10.14 that my refund money is not reflected in SD cash account. But still now they are not taken any action for refund of my money.

refund of my money or change of my shoe.

Email Id: smfjoy@rediffmail

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