I had given my Sony Rx 100 for repairing on 14th Sept.2016 in Orbit Electronics service centre. They told me that they will require the battery along with it. I took pic of my battery and gave it to them. They told me that they will give me the estimate in a day or two. I received a call from their end saying that estimate is approx. 9k, I told them that I don’t want it to get repair and I am coming to collect it on Saturday they said ok. On Saturday when I went to collect my camera they just handed me empty camera without battery in it. Luckily I checked the battery compartment and saw that my battery is missing.
When I enquired about my battery they told that the battery is in the drawer and it is locked and the guy who has the key has gone out will come in some time. I wasted my 1 hour over there waiting for that guy, but he did not turn up. Again when I enquired they said give me your address we will send the battery next day. Till 3 days I did not receive any battery. When I called up to know the status of my battery they told me that you will get the battery
tomorrow. I received the battery tomorrow but to my shock it was not my battery which they gave me. Afterwards I kept the follow up for the battery to which they said the guy who has the drawer key is out of town, which was totally an excuse it all went useless for me.
Lastly I visited the service centre over there they told me that my battery has been exchanged with some other customer who had battery issue, how irresponsible they could be? When I asked for his number they again said that he is a great personality / celebrity which was also an excuse. They told that we don’t have his number, his peon visits the service centre. Again after some days I visited the service centre they told me that their customer whom they address as a big personality / celebrity is out of country for some business purpose and will return after Diwali. They also kept on asking me my battery number again and again number of times so that they could change the label of the battery. This case was also happened with my in laws too.