I have bought Sony Xperia Z1 in Feb 2014 from Mobile World, Mumbai. It had the IMEI No. 358094052902377. But due to some problems the same has got replaced in warranty period in somewhere around end of July 2014 or start of August 2014. So I got a new set having IMEI NO. 35809405 2880250. I faced some more problems with my phone and I submitted my phone (to Nehal Techno Services, Ajmer) on 24th March 2015 and got the device back on 7th April 2015, The Job No. is B1W115031901379. Then again I faced some more problems with my phone and I got my phone serviced by Best Techno services, Jaipur on 20th June 2015. The Job No. is W115062001922. But now I was still facing some problems which were fixed in Job No. B1W115031901379 (The USB Cap is loose again and not being closed properly) and in Job No. W115062001922 (While talking on the phone the receiver is not getting my voice properly, there is some issue with microphone.)

As both those issue are covered in the 90 days service bill warranty of Job No. B1W115031901379 and Job No. W115062001922. So I submitted my phone as per the instructions of Xperia Customer Care executive. And got a new Job ID- W115062703704 on 27 June 2015. But The Sony Service centre rejected the Job saying they will not fix it free of charge without the original Bill even though the claim of free repairs is against the Service Bill warranty (not the Phone Warranty). Even though when I replaced my Phone in warranty period, I gave a copy of the bill to the Sony Service centre(Nehal Techno Services, Ajmer), they said that they don’t have the copy. However they keep a scan copy of bill and upload it with the Job sheet to keep control of the same. But when I asked about this, they said they don’t have any copy of the bill. I misplaced my original bill but as my phone is already out of warranty so that should not be any issue now. And now that my Phone was replaced in warranty period so I got new Bill of the Phone as the New IMEI has been given to me with the replaced Phone. They have record of the same. My concern is that I should be given free service for the Problems which they fix in previous service Jobs of which 90 days is not yet lapsed. But the service centre is denying and saying that without the Bill they will not provide free service. Even when(I am Quoting again) the claim of free repairs is against the Service Bill warranty (not the Phone Warranty). Dear Sir, I have been using Sony Products for last 7 years. And I love Sony Products because of the quality and customer service. But this kind of behavior will just kill my aspirations to use sony products in near future. I got my phone repaired through Sony Service centre only so I can get service satisfaction but this incident is making me nervous of using sony service. Dear Sir , Please look into this matter and please resolve this issue and please provide me free service for this product.

Regards
anshulsomani92@gmail.