Dell India Order Not Received

Hy this is ajay patel from baroda.
i have orderd an dell inspirion laptop on online dell india site.
orderd date was :12th of august 2010.
Estimated Deilivary Date was :6th of septmber 2010.
after week pass of Estimated Deilivary Date i havent get my laptop.
Dell Customer care giving me a same excuse like custom clearance and problem in inventory.
what should i do?
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Non-replacement of laptop battery within warranty period of 1 year.

Customer code:318006,
Po no.IRSO1294099
Order no.0050956
Tag no.7BFH1BS
Product: Dell inspiron1525 notebook
Purchase order no.780050956 date:21.03.08 (copy enclosed)
Invoice date 22/03/2008, Delivery Due by date: 12.04.08
One year Warranty w.e f. 22.03.08, valid up to 21.03.2009 (copy enclosed)
Delivered at Jaipur (Rajasthan) on 29.03.08 by Mr Shashank Goyal, my son studying in BE
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