Delivery of defective laptop

I would like to share my experience of buying a Dell laptop with you. You may wish to forward my concerns to your senior Management people who can take a view of whether they would like to review Dell’s policies or whether Dell is comfortable in harassing customers and making their experience with Dell a nightmare. I had previously purchased a Studio 14 laptop from Dell vide invoice No. Continue reading →

Non-replacement of laptop battery within warranty period of 1 year.

Customer code:318006,
Po no.IRSO1294099
Order no.0050956
Tag no.7BFH1BS
Product: Dell inspiron1525 notebook
Purchase order no.780050956 date:21.03.08 (copy enclosed)
Invoice date 22/03/2008, Delivery Due by date: 12.04.08
One year Warranty w.e f. 22.03.08, valid up to 21.03.2009 (copy enclosed)
Delivered at Jaipur (Rajasthan) on 29.03.08 by Mr Shashank Goyal, my son studying in BE
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The harddisk size of newly purchased laptop is smaller than the one shown in quotation

Dear Sir,

I purchased a Dell laptop recently.
Before purchasing, I had enquired with them regarding the features.
They had mentioned that the said laptop will have 320GB harddisk.
But, after getting the laptop, I noticed that it has only 290GB.
Immediately I contacted Dell customer care and technical support.
But, they are not ready to accept any complaint.
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