Balance deduction and pathetic customer executives

Hello,

I am a prepaid user, I had done recharge of 333(full talktime) and just made 3-4 calls in the evening my balance was showing Rs 205 I launched a complaint and got a complaint ID and they assured problem will be solved withing 4 hrs and in the morning my balance was Rs 40 after the that i made 6-7 complaints but the issue was not solved.
Heres the reply i got from different executives
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Complaint for prepaid service

To whom so ever it may concern.

Sir / Madam

I am not able to contact airtel number as it shows connection error after dailing .
I have launch a complaint on 26 /9/2010 at 11 am request no is cogcl20929980103 for the same they says its a technical problem and would be resolved soon ,however sometime it starts working and sometime people also are not able to contact me.
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change of plan

I,jayaraman muthu is using airtel sim(government plan) for past four years . The service of airtel was simply superb and i enjoyed using your service.

but for the past eight months i have been charged one rupee per day to continue many existing plans.when enquired with customer care executive they replied that to continue the government plan one rupee per day will be charged.

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