Additional Rs. 99.00 was charged by Vodafone for “Downloads – shotformat_dwnlp_9” in the monthly Bill of Sep-14. Bill no: 0000415216102014 | Bill period: 05.09.14 to 04.10.14 | Bill date: 05.10.14 Downloads 10/09/14-10:35:17 shotformat_dwnlp_9 0:00 99 46 Total 1 Call Rs. 99.00 Vodafone is not providing any details of this download like From Which IP Address was the app downloaded and what is the vendor name. Eg. Facebook, WhatsApp etc. 01. Want Vodafone to provide detailed information’s on the addl. amount charged Rs. 99.00 02. Vodafone refused to open a complain ticket. Evidence attached as chat transcript. 03. Vodafone Executive Name : Sahabuddin

01. Vodafone should justify the charges on the download with exact details to be provided. 02. Refund of Rs.99.00

Email Id: utpal.malla@gmail.