Hi, This is the complaint regarding the wrong information given by Vodafone customer care executive due to which I was charged additional amount in latest bill generated on 04.06.2015 for No. 9320956339 and also another mis communication by Vodafone executive because of which the extra will be charged in the next bill that is to be generated on 04.07.2015. Despite of frequent follow-ups, Vodafone did not respond to my complaint. I sent this mail to Vodafone on 07.06.2015 and till now they did not respond. My payment due date is on 23.06.2015 and waited for their resolution but lost hopes. I seems that Vodafone deliberately delaying so that they charge penalty for not making payment for this disputed bill. Following are the cases. 1. While conversation with Vodafone customer care executive on 18.05.2015, at 14:10hrs I asked him to get my internet plan (Rs.450; 3G Data pack Plan) deactivated with immediate effect. He took the request and told me that the internet facility will be deactivated within 20 minutes. Since then, I stopped using internet. My phone received an SMS in the midnight (at 02:00hrs on 19.05.2015) mentioning that “Your Request for Data pack deactivation has been processed” (See the screenshot attached “Screenshot_1.png”). As I live in India, I saw the message in the morning and confused about the execution of deactivation as I did not understand the meaning of “processed” in the SMS. To confirm whether the data pack is deactivated or not, I made a call to 111 at 11.16hrs on 19.05.2015. The customer care executive told me that my data pack is still active and will be deactivated on end of billing cycle (03.06.2015). The voice record provided to Vodafone in the attachment “call_11-16-59_OUT_111.3gp” to know what Vodafone executive informed me. Hence after getting this information I continued using my data pack thinking that the deactivation will happen on 03.06.2015. But what actually happened was different. Vodafone deactivated the data pack on 18.05.2015 and the data used by me after the phone call made at 11.16hrs on 19.05.2015 was charged at 4paisa/10kb. This was happened due to wrong information given by Vodafone customer care executive (attached “call_11-16-59_OUT_111.3gp” with email sent to vodafone). I am not going to pay this amount and hence Vodafone need to rectify the bill and probably relook into the flaws of Vodafone system of customer communication and service delivery. 2. I received a call on 22.05.2015 at 18.47hrs from +911408856xx. Vodafone executive said that he is going to offer a new post-paid plan. After listening to him and after getting details of plan, I asked him to activate immediately. He said that the plan will be activated after end of this billing period (i.e. from 4th June). For evidence I provided the call recording “call_18-47-21_IN_+911408856xx.3gp” to Vodafone. As per Vodafone customer care executive (as per call made to 199 at 09.50hrs today) it was activated on 06.06.2015. An
1. I would like to file a case against Vodafone for “Attempted Cheating”. 2. Compensation for Mental Stress 3. Corrected bills 4. No interference/interruption in the post paid services due to non payment of disputed bill till I get resolution 5. If I file a case against vodafone in Consumer Forum, I want my Phone number released by Vodafone for Mobile Portability so that I can immediately go for another service provider to retain mu number. 6. A big lesson to be taught to vodafone for not responding to customers in promised time lines
Email Id: pv_manohar@yahoo.