I purchased a phone insurance package from the company mentioned above on 7 may 2015 . it insured my phone against any damage and theft. now my phone got damaged and i called customer care to resolve my problem and initiate a claim. they told me to verify my details . as i was verifying my details, they said that IMEI number of my phone is not matching their records . They told me to mail them regarding this issue and ask for 24 – 48 hours, they did not respond. when i call they ask for more time everytime. it has been more than a week now. i have not been given claim for my issue and have no clue where my problem is. i have every kind of evidence regarding this issue. right from the documents and photographs i submitted to the mail i sent them .please help me with this issue. i have all the bills and evidence including the mail i sent them for the phone to be insured . they asked for every possible image of my phone and also imei. i have evidence of that also.

i want my phone to be replaced or repaired and compensation of considerable amount for the harassment i faced. i also want my premium to be refunded and insurance value of my phone.

Email Id: tanishqgupta31@live.