I had bought Dell Inspiron 17R Turbo laptop on 16-03-2013. It had been around 1 month of purchase of my laptop, that I faced issues with the screen (had a dark patch at the center). But the screen was replaced after I contacted Dell Customer Care on their toll free number. Then again, since the beginning of the month of June, I started facing a lot of graphics problem. When I called Dell Customer Care, they ran diagnostics and assured me that there was no problem with my graphics card, and that it was a problem of cooling fan and heat sink. They told me that these will be replaced within two to three business days. I informed them that I would be available only for 1 week since after that, I had to go elsewhere for project work and then it would not be possible for them to reach me. They told me not to worry at all and assured that the cooling fan and heat sink would be replaced within 2-3 business days at the location specified by me. I waited for 3 days, their engineer didn’t show up; so on the fourth day I called them. They checked and told me that the requested parts were not currently available and it would take at least 1 more week. Then I reminded them that I had already told them about my situation (regarding my non-availability due to project work) and that they had assured me that it won’t take more than 3 days. I also told them that they should have informed me about this earlier, then they said that they can’t do anything about it. For saying this much, they had to be called 10 times (literally), over an hour on phone (mostly put on hold and thus kept me waiting), needless to say that their behavior towards me (as a customer) was very bad. They also disturbed me many times during my project work saying that the parts have arrived, now what to do? (I had already told them about my non-availability). After my project got over and then completing some college formalities, I managed some time from my busy schedule, on September I called them again regarding the same issue. This time again they ran diagnostics and told me that there was problem with my OS and that I need to format my laptop. It took me several hours (overnight) to format it. My laptop worked fine that day, but form next day onwards the same problem started, I again called them. Now they told me that it was the problem with the graphics card itself. I also reported that the touch pad has some issues (like unable to scroll properly and left-click problem). They said that the motherboard and the touch pad, both would be replaced within 2-3 business days and that I would receive a call the same day in the evening in order to confirm the dispatch. I received the call in the evening, I picked up, talked for a minute, where I found out that touch pad issue had been wrongly interpreted (they said that my right-click is not working). I corrected it and then they just hung up on me. I stayed on the phone for like 15 minutes or so and then that call got disconnected. After 2 days (w

Complainant Information
name- schatterjee