Reliance Broadband Service in Bangalore – Review

I am Ravikumar from Adugodi Bangalore. My User ID: 310293269531 Please take this as a high priority complaint as i am suffering lot from monthly bills and frequent calls from reliance broadband people. And please let me know the status at the earliest.

Please find below statement which I sent again to reliance customer care ids ‘Netconnect.Broadband@relianceada.com’; ‘broadband@relianceada.com’. “Hi, I have requested you to refund my amount of Rs 1550 for on 18 April 2014 but not received any reply for that mail. I have not got proper connection for 1 day also. I have taken reliance broadband prepaid connection from March 4th 2014 and Rs 1550 has been paid on March 4th 2014 including modem charge and plan of Rs 699 (2 mbps- unlimited data). I have paid money with all required documents to vishwa (His Phone No-9986006738). After taking Money he came to installation after 2 days and installed modem but he was unable to make setting to connect to internet continuously and came after 2 days but again he had the same issue so he said he will check it in the server and left my place. I was getting max 30 min connection per day. After that I called to his number more than 100 times but he did not pick my call so I sent message to him asking for proper connection. But no reply from him. From 12th March 2014 I started giving complaint to customer care every time I used to get the same answer from customer care. They used to say my issue will be resolved within 24 days. I have registered more than 6 complaints but very next day my complaint was getting closed without my feedback but I had the same issue of connection. Many times I spoke to senior technical support people but did not get any proper assurance of resolving the issue. After one month i have taken new connection and requested customer care to refund my amount. Really i am not satisfied with your service and did not get internet more than 10 hours in 1 month. I have the bill for prepaid of Rs1550 but again since 2 months i am getting bills as post paid. Many times i called to customer care and requested them to deactivate my connection but after 1 and half months now my connection is deactivated for which i am not responsible. Please let me know reason for returning instrument for which already i have made payment. I have attached all the details. My Details: Ravikumar C B from Adugodi Bangalore south. My User ID: 310293269531 Ph Number: 9663611xx2

Thanks & Regards Ravikumar C B
Complainant Information
name- ravibgm e-mail ravi.bgm1@gmail.

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