Non compliance of service despite of Annual Maint Contract to IFB

Team,
I have given Annual Maint Contract to IFB for service and spare parts from 13th Nov., 2009 to 12th Nov., 2010 for my
Washing Machine (Front Load, IFB: MODEL-Sanetor 6 kg, Cust ID# 766187).
My machine is out of service and I have logged in complain to IFB for the same.
the details are as follow;
Comp # 4929350 Date: 12th of Aug 2010
Customer Service contact No.: 39004321.
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