This is with reference to disconnection and further billing of my TATA Photon plus network with account no. 976948xxx and photon no. 9216032xxx. This connection (3.1 Mbps) I took in the year of 2009 with a rental plan of 750@3600 min (billing cycle 5th to next month 4th). Recently from past four to six months I am facing problem with the connectivity speed for my photon plus. I have contacted TATA customer care and further with the technical team by phone. Most of the time I get the suggestions which are not worthy and they are being done by every user on regular basis (like clean temporary file, uninstall photon software and reinstall it). So finally I decided to go for disconnection of the account to avoid the hassle filled network. I contacted the customer care in the last week of August 2014 for the disconnection of the account. The customer care further transferred the call to disconnection team. I conveyed the problem again and the team asked to me to give 48 hours to resolve the matter by promising that one of technical executive will visit for the same. At the same time they promised if in case it could not get resolved I will get some discount in the bill (500/- INR) because I did not use the photon plus account due to problem from TATA network side. After that I got call from technical team and asked for appropriate time to contact. For the first time I was unable to get contacted due to some unforeseen circumstances. Second time I did not get the call even after the confirmation from the executive on the given time. Third time I got the call and started telling the same trash as I stated above (like clean temporary file, uninstall photon software and reinstall it). Then I called customer care and asked to disconnect the account. After a long debate (the person did not understand the problem; very painful discussion and head ache) the person forwarded the request for disconnection. After again two times request the disconnection team again promised two times (above one time) that I will not get the full bill but will get discount in the bill (500/- INR) due to network problem from their side (out of monthly 3600 minutes I used hardly 1500 minutes that is also without any network speed, 5 kbps). But I received the monthly bill with no changes with full bill amount of Rs. 850. I called the customer care and discussed about the billing issue, asked them to connect the call to disconnection team but they denied to transfer the call as my account has been disconnected. What more painful experience I need all above this? What a disastrous customer care service that TATA photon is offering to customers? After all paying high monthly rentals I could not get the right service! How disconnection team of TATA can send the full bill even after no full usage because of their own network problems, even after promising the discount in bill?

Economically this will result in payment of full bill amount (834/-) even after no proper usage as per the regular bill plan. The due date is 24-09-14 and till date i have wasted so much time while contact with TATA docomo customer care via phone and e-mail. Mentally i am very disturbed to get it the account disconnected.