My name is Tarun Kumar. I bought Tata Swach water purifier in November, 2011. I was satisfied with your product only till December, 2013. Around this time, I changed my bulb as the older one exhausted its water filtering capacity. The new bulb could not even finish a month that it also stopped filtering water. Usually, for me who lives alone, a single bulb runs around 6 months. I registered my complaint on the toll free number 18002585858 using my mobile number 09662030548 on 23-12-2013 and got my complain number as TSDL-2312201336945. I was promised of a call or a visit by their technician within 48 hours. Nobody from Tata either called me up or visited my home. I served repeated reminders by calling on the same toll free number multiple times, but to no avail. I also sent a mail on tataswach@tatachemicals.com. Sometime, in the middle of January, I registered my complaint from a different mobile number (9899560043) to see if the non-responsive attitude is systemic. This time, my complaint number was TSDL-1801201442505. My suspicion was confirmed and I did not get any call or visit from their technician as promised by the representative. Today is 23-1-2014 and I am completely frustrated by their inaction despite making promises. I visited my retailer today and he suggested me to remind the company again about my complaint. I followed his advice and called up their representative again from my first number (09662030548) to see if they still remember my date of complaint and its pending status. To my utter shock, the representative informed me that my complaint is registered on 21-1-2014 (TSDL- 2101201443121). This was the date on which I reminded the representative about my first complaint of 23-12-2013. I told him that my complaint is almost a month old and gave him the first complaint number. He informed me that my first complaint of 23-12-2013 is resolved and my bulb has been replaced. I angrily informed the representative to stop rubbing salt on my wounds. Nobody called me up or visited my home. I also asked him how he could generate a new complaint number on 21-1-2014 when it was a reminder call. And I also asked why I was not informed about my new complaint number that they generated on 21-1-2014. It is only on 23-1-2014 that they gave me the new complaint number.

1- A technician should come immediately to my home and fix the problem. They should do this because they promise to do it and lure their prospective customers into buying their products. 2- If the bulb that filters water do not work even after the efforts made by engineer, the company should take responsibility for it and replace the old bulb with a new one free of cost. 3-They should give a written apology. 4-To compensate for the mental agony they have caused me, they should offer some more bulbs in future free of cost

Complainant Information
name- tarun