Dear Sir/Madam, Vodafone # (Deactivated now):- 905XXX8677 Relationship #:- 154744453. This is regarding the Billing dispute I have already complained to Vodafone customer care and they are not at all helpful and still not correcting the bill amount. Post Paid connection :- 9051078677 I am on international roaming since Mid Aug 2015. I was regularly paying the Postpaid bill amounts for the same. In the month of Dec 2015 Vodafone billed me for calls I have never made i.e. amounting INR 9500. They are incorrectly claiming that I received/called some customer care number at my midnight (in Mexico) where one call was on hold and another I dialed.. I have neither received any call from any customer care numbers (from India) they have mentioned nor I called any Indian customer care number. I took the screenshot from my dialed/received list and send it across but they are not considering the same. I also have one call recorder application which is always switched on my cellphone and there also I can’t see any such call I have received or made. More over these are customer care numbers/Sales call which I never pick up. Please help as Vodafone is not helping here at all. Also it’s a matter of common sense as why a person who is paying bills on a regular basis and during international roaming will talk to an Indian customer care number for 2 hours. I am shocked to see this type of billing. This clearly indicates that these telecom companies can fabricate bills for any body and charge whatever they want. I am ready to face any legal battle but I am now outside India hence I need help from this forum.
They stopped my connection. I am not cable to do any online transaction as the OTP password comes to my cell phone as an SMS every time I do the transactions. I am not able to receive any SMS as they stopped my connection. I am not able to do any bank transactions. I called and complained their customer care, Nodal Head etc but they are not cooperating at all. I shared the evidences, Call logs, call recording logs but they still deny. I am currently out side India on a Job assignment for few months and this issue has caused me a lot of pain.
Email Id: suman.nanda@t
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