I wanted a new broadband connection and so I opted for ACT fibrenet. The sales person told me that a cheque of Rs. 2456 needs to be given. The split up is as follows 1. Installation charge Rs. 500 2. Continue reading
I have been using ACT fibernet for the past 15 months and I had connection disruptions for over 10 times so far which takes about one week to resolve by the team. Every time I log a complaint it takes Continue reading
I got the ACT Broadband internet installed on 22nd Dec 2015.My account no. is 1349161. And after 3 days ie. from 25th of Dec to 27th Dec there was no internet connection. Inspite of repeatedly lodging the complaint there was Continue reading
I have been requesting for ACT Broadband internet cable replacement and I was assured that the complaint will be resolved in 24 hours. The ticket was closed without being addressed. Neither the technical team nor the Customer support reached me. Continue reading
We have lost ACT Broadband internet connectivity a week back and have been suffering horribly since then. We have called up the customer service line and the only reply we are getting from them is, ” The issue will be Continue reading
My ACT customer application form no is 291239. Mr. Prabhakar marketing executive of ACT has promised me that i will get broadband connection in 3days since same broadband connection is available in other flats of my building. i have called Continue reading
Most of the time the internet does not work. If we call the customer service, they tell us they have technical issues on their end. They do not inform us when the internet is not going to work when they Continue reading
I applied for ACT Fibernet connection on 20th March’15 (given customer ID: 3149895). After that linesmen came and fixed a junction box with wiring done , in my property, saying connection will be done in 7 working days. Its almost Continue reading
As per the tariff plan, ACT Broadband should provide me the free router. For free router they have taken 12 months advance rental and I have paid through cash. While taking connection they promised they will provide in 2 days Continue reading
We are facing frequent disconnection in our connection. It happens at least once in a month. Each time they promise to restore it in one day and take at least 3 days. They give us the same reasoning every time Continue reading